Complaints

 1. Purpose:
- The purpose of this policy is to provide a fair and transparent process for addressing student complaints and resolving any issues or concerns they may have.

2. Scope:
- This policy applies to all students enrolled at our institution, regardless of their program or course of study.

3. Complaint Procedure:
- Students are encouraged to resolve any minor issues or concerns informally by discussing them with the relevant faculty or staff member involved.
- If the issue remains unresolved or if it is a more serious matter, students should submit a formal written complaint to the designated complaint officer or department within a reasonable timeframe (e.g., within 30 days of the incident).
- The complaint should include a clear description of the issue, relevant supporting evidence or documentation, and the desired resolution.
- The complaint officer or department will acknowledge receipt of the complaint within a specified timeframe (e.g., within 5 business days) and initiate an investigation.

4. Investigation and Resolution:
- The complaint officer or department will conduct a thorough and impartial investigation, which may involve gathering additional information, interviewing relevant parties, and reviewing relevant policies or procedures.
- The investigation will be completed within a reasonable timeframe (e.g., within 30 days) from the date of the complaint.
- Based on the findings of the investigation, the complaint officer or department will propose a resolution to the student, which may include actions such as corrective measures, disciplinary actions, or changes to policies or procedures.
- The proposed resolution will be communicated to the student in writing along with an explanation of the rationale behind it.

5. Appeal Process:
- If the student is not satisfied with the proposed resolution, they may appeal the decision by submitting a written appeal to the designated appeals officer or department within a specified timeframe (e.g., within 10 business days of receiving the proposed resolution).
- The appeals officer or department will conduct a review of the complaint, including reviewing the original investigation and any additional information provided by the student.
- The appeals officer or department will communicate the outcome of the appeal to the student in writing, including any changes to the proposed resolution, within a specified timeframe (e.g., within 20 business days).

6. Confidentiality and Non-Retaliation:
- All complaints and related investigations will be handled with the utmost confidentiality and privacy, and information will only be shared with individuals directly involved in the complaint resolution process.
- The institution prohibits any form of retaliation against students who initiate a complaint in good faith.